5XX ERRORS IN ICEWARP SMTP
SMTP delivery errors can occur in SMTP session log. You can find them
by checking the LOGS tab from the MAIN MENU > STATUS tab > LOGS.
Make sure that you have your logs set up on debug or exteded logging,
so all the informat...
These issues are mostly caused by a non-working INTERNET CONNECTION,
PROXY SERVER or FIREWALL.
You should check the following:
1) Isn't your license expired? Expired license disables the
anti-virus updates.
You can extend your antivirus license by ...
Antivirus engine is not updating - redirected to:
https://esupport.icewarp.com/index.php?/Knowledgebase/Article/View/412/0/antivirus-engine-is-not-updating
[https://esupport.icewarp.com/index.php?/Knowledgebase/Article/View/412/0/antivirus-engine-is-not...
_OS: Windows; IceWarp Server Version: 11/10_
The UID error is an Outlook error. It happens when Outlook is trying
to synchronize the e-mails.
The UID is a value that the IMAP server and client agree upon that
identifies a particular message. The messa...
_OS: Windows; IceWarp Server Version: 11/10_
PSI ACCOUNT SETUP:
Download the PSI client from http://psi-im.org/download
[http://psi-im.org/download] and install it
To successfully setup an account in PSI, please ensure that the
Icewarp CONTROL AND IN...
_OS: Windows/Linux; IceWarp Server Version: 11/10_
_SUMMARY_
This article explains what to do when you get the '451 4.3.5 Requested
action aborted: local error processing' error message.
_WORKAROUND_
This error occurs when Icewarp Email Server is tryi...
OS: Windows; IceWarp Server Version: 11/10
_PASSWORD CHANGE USING THE TOOL COMMAND LINE_
If you have required the console to authenticate and have forgotten
the password you will need to either add a new user or change the
password of an existing user...
_OS: Windows; IceWarp Server Version: 11_
Services can be enabled or disabled by user, group,mailing list or
even per domainusing the IceWarp Admin Console (GUI).
However, it is sometimes easier to use the tool command line to fine
tune or automatize ...
_OS: Windows/Linux; IceWarp Server Version: 11/10_
_DISPLAYING SHARED CALENDARS_
This procedure is used to display the Calendar of a user who Shared it
with "EVERYONE", or if you removed a Shared Calendar by accident.
To add a Shared Calendar to the ...
OS: Windows; IceWarp Server Version: 11/10
_CONFIGURING JAJC JABBER CLIENT_
Once you download the JAJC Jabber client
[http://jajc.jrudevels.org/index.php?action=1], you'll need to
configure your client to connect to your Icewarp Mail Server. Here's
how:...
_OS: Windows/Linux; IceWarp Server Version: 11/10_
_CONFIGURING PIDGIN_
Once you download and install Pidgin
[http://gaim.sourceforge.net/downloads.php], you'll need to configure
your client to connect to your Icewarp Mail Server. Here's how:
* Open...
_OS: Windows; IceWarp Server Version: 11/10_
_PROBLEM_
POP3/IMAP email clients reports problems downloading messages on
Windows Vista.
The mail client doesn't receive anything past the RETR command and the
session times out after a while.
_SOLUTION_...
_OS: Windows; IceWarp Server Version: 11/10_
_INTRODUCTION_
When attempting to update the software, it is common for people to
encounter the following error: "Cannot copy Config.exe". This error
indicates that the Icewarp Control Console is still runni...
_OS: Windows/Linux; IceWarp Server Version: 11/10_
_INTRODUCTION_
If you need to allow or restrict a service for any particular user or
users, you can use the "Policies" tab. This tab lets you enable or
disable selected services for the user. These set...
_OS: Windows; IceWarp Server Version: 11/10_
_ANTISPAM_
INTRODUCTION
If you run into an issue where Quarantine reports are not being
delivered, use the screenshots below to make sure you have the correct
options enabled.
SOLUTION
* Make sure t...
OS: Windows/Linux; IceWarp Server Version: 11/10
_AUTO-RESPONDER_
Icewarp allows users to define their own auto-responder via the
WebMail interface. However only simple and static text messages can be
designed there.
But you can use variables and com...
_OS: Windows; IceWarp Server Version: 11/10_
_SUMMARY_
From version 8.9, Icewarp uses strict UTF encoding. This article shows
how to convert from old encoding to UTF.
_WORKAROUND_
A script is provided with the Icewarp installation to convert the
fol...
_OS: Windows/Linux; IceWarp Server Version: 11/10_
If you have problems with SMTP sessions staying open too long, hanging
your server, then follow those instructions:
Enable mail queue logging via command line
Linux : SH TOOL.SH MODIFY SYSTEM C_SYSTEM...
OS: Windows; IceWarp Server Version: 11
INTRODUCTION
There are two ways to export accounts from the IceWarp Mail Server.
* You can export accounts and user-settings in an encoded form.
* You can use a Tool command to select the data you want to...
There are three colors and two letters which can be shown in ICONS in
the SESSION HISTORY.
S means the SERVER SESSION (Icewarp acts as receiver)
C means the CLIENT SESSION (Icewarp acts as sender)
YELLOW denotes an ACTIVE SESSION
GREEN denotes a S...
WHY THERE IS AN ATTACHMENT CALLED WINMAIL.DAT INCLUDED IN THE RECEIVED
MAIL?
_APPLICABLE ONLY WITH OUTLOOK 2007 AND OLDER VERSIONS_
This is a feature of older versions of Outlook and Outlook Express.
The winmail.dat file contains data to preserve messa...
