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Knowledgebase : Technical Help > IceWarp Version 10 > IceWarp Mail Server Administration

5XX ERRORS IN ICEWARP SMTP SMTP delivery errors can occur in SMTP session log. You can find them by checking the LOGS tab from the MAIN MENU > STATUS tab > LOGS. Make sure that you have your logs set up on debug or exteded logging, so all the informat...
FIREWALL PATTERN In The Icewarp Mail Server, you can create Different patterns that can be used in other parts of the system. An example of this is to create a Firewall Pattern that can be used to block connections from a specific location. (or to allow...
SERVER ADMINISTRATION INTRODUCTION IceWarp offers a Server Diagnostics option, located in SYSTEM > SERVICES > GENERAL TAB > "SERVER DIAGNOSTICS..." button HOW IT WORKS The Server Diagnostics tool will check for several important factors as describ...
_OS: Windows/Linux; IceWarp Server Version: 11/10_ _SUMMARY_ This article explains what to do when you get the '451 4.3.5 Requested action aborted: local error processing' error message. _WORKAROUND_ This error occurs when Icewarp Email Server is tryi...
IMPORTING ACCOUNTS USING TOOL.EXE You can use the built in TOOL.EXE command line function in Icewarp to import users. Here is what you will need to do: * Create your users in a text file in a format like this: _ jimmy@icewarpdemo.com,password,1,jim...
OS: Windows; IceWarp Server Version: 11/10 _PASSWORD CHANGE USING THE TOOL COMMAND LINE_ If you have required the console to authenticate and have forgotten the password you will need to either add a new user or change the password of an existing user...
_OS: Windows; IceWarp Server Version: 11_ Services can be enabled or disabled by user, group,mailing list or even per domainusing the IceWarp Admin Console (GUI). However, it is sometimes easier to use the tool command line to fine tune or automatize ...
_OS: Windows; IceWarp Server Version: 11/10_ _PROBLEM_ POP3/IMAP email clients reports problems downloading messages on Windows Vista. The mail client doesn't receive anything past the RETR command and the session times out after a while. _SOLUTION_...
_OS: Windows; IceWarp Server Version: 11/10_ _INTRODUCTION_ When attempting to update the software, it is common for people to encounter the following error: "Cannot copy Config.exe". This error indicates that the Icewarp Control Console is still runni...
_OS: Windows/Linux; IceWarp Server Version: 11/10_ _INTRODUCTION_ If you need to allow or restrict a service for any particular user or users, you can use the "Policies" tab. This tab lets you enable or disable selected services for the user. These set...
_OS: Windows; IceWarp Server Version: 11/10_ _ANTISPAM_ INTRODUCTION If you run into an issue where Quarantine reports are not being delivered, use the screenshots below to make sure you have the correct options enabled. SOLUTION * Make sure t...
_OS: Windows; IceWarp Server Version: 11/10_ _SUMMARY_ From version 8.9, Icewarp uses strict UTF encoding. This article shows how to convert from old encoding to UTF. _WORKAROUND_ A script is provided with the Icewarp installation to convert the fol...
_OS: Windows/Linux; IceWarp Server Version: 11/10_ If you have problems with SMTP sessions staying open too long, hanging your server, then follow those instructions: Enable mail queue logging via command line Linux : SH TOOL.SH MODIFY SYSTEM C_SYSTEM...
OS: Windows; IceWarp Server Version: 11 INTRODUCTION There are two ways to export accounts from the IceWarp Mail Server. * You can export accounts and user-settings in an encoded form. * You can use a Tool command to select the data you want to...
_INTRODUCTION_ Icewarp Mail server issues all email message strings, such as errors, notifications, confirmations, etc. in English by default. You may wish to translate all these strings so that you can localize Icewarp Email Server for your community...
There are three colors and two letters which can be shown in ICONS in the SESSION HISTORY. S means the SERVER SESSION (Icewarp acts as receiver) C means the CLIENT SESSION (Icewarp acts as sender) YELLOW denotes an ACTIVE SESSION GREEN denotes a S...
It is recommended to turn off the load balancing during the upgrade process. Here is a step by step manual. Server 1 is the master server, Server 2 is the slave server (there could be more than one slave server) * On your slave server(s), change th...
SERVER ADMINISTRATION INTRODUCTION In 10.4.x and above, you can increase the upload limit for WebMail by adding the "_upload limit_" setting to the SERVER.XML file. You just need to add _limit in MB_ The default upload limit is set 128MB ...
SERVER ADMINISTRATION INTRODUCTION This article will show you how to change directories when using the integrated FILE MANAGER. SOLUTION * Highlight the path field located at the top of the pane on the right * Type the detination directo...
SERVER ADMINISTRATION INTRODUCTION The Directory Cache database is used to keep information about email boxes - their sizes, number of messages, etc. This data is re-counted everytime after each change. If you move files manually on the file syst...
In this FAQ we will walk you through some options IceWarp administrators have to help protect your server from spammers and in the event your server is compromised by a spammer other options to help mitigate the damage they can cause. In most cases ...
UPGRADING TO VERSION 10.X.X FROM OLDER VERSIONS The upgrade process from older IceWarp versions to the latest 10.x.x versions is mostly the same process as it's been with all versions. There are a few caveats though that the administrator needs to b...
Mapping the files folder to a network resource in IceWarp 10 A new feature in IceWarp server allows you to map the Groupware Files folder to a local or network location. In the Administration Console, navigate to Domains & Accounts/Management//Use...
ProblemIcewarp generates messages our users don't understand. We would like to translate that.Icewarp generates messages we'd like to change.SolutionIt is possible to translate/change text of Icewarp generated messages. Note that this does not include com...
How access mode works, changing globally service access using ToolA very important feature in Icewarp is the Access mode, which is available in all Icewarp modules. The best way to explain this feature is with the Antivirus module. As all modules in Icewa...
IMAP private folders This feature can be used only when accessing by IMAP into Icewarp. When you need to share data, emails, contacts etc. with any of your colleagues or other users of Icewarp mail server, this great feature will help you. 1. create a gro...