These issues are mostly caused by a non-working INTERNET CONNECTION,
PROXY SERVER or FIREWALL.
You should check the following:
1) Isn't your license expired? Expired license disables the
anti-virus updates.
You can extend your antivirus license by ...
Antivirus engine is not updating - redirected to:
https://esupport.icewarp.com/index.php?/Knowledgebase/Article/View/412/0/antivirus-engine-is-not-updating
[https://esupport.icewarp.com/index.php?/Knowledgebase/Article/View/412/0/antivirus-engine-is-not...
_OS: Windows/Linux; IceWarp Server Version: 11/10_
ANTIVIRUS
INTRODUCTION
The IceWarp AntiVirus engine can scan incoming and outgoing messages
for viruses during SMTP transmission. Starting with version 10.1.2,
the award-winning multi-threaded Kasper...
We have discovered that KASPERSKY changed the antivirus engine and
does not respect the old engine when pushing new updates to ICEWARP
SERVER.
This may lead to conflicts between the update data and the old engine
which can cause the SMTP module to s...
