How to Troubleshoot Java for WebClient
Posted by Tonda Prukl, Last modified by Tonda Prukl on 21 March 2014 12:26 PM
Why do I need Java for IceWarp WebClient?
Java Runtime Environment (or simply Java) is required for proper functionality of:
Please access the page "WebPhone Setup Guide" for interactive troubleshooting of Java problems: esupport.icewarp.com/java/
(for advanced users)
There are several reasons when IceWarp WebPhone or Online Conferencing may not work properly:
A. Java is not installed
Please go through the following steps in order to install Java:
If the verification of Java installation fails, please follow the instructions on the Java Verify page.
B. Java is installed for inappropriate target platform
Please note that for for 32 bit Internet Explorer, 32 bit Chrome or 32 bit Firefox on Windows 64 bit you will actually need Java 32 bit (not Java 64 bit).
You will need to ensure that appropriate version of Java is installed, so please go through steps described in Chapter A.
C. Java is outdated
Please note that your browser may disable Java if it is not updated to the latest version.
You will need to ensure that the latest version of Java is installed, so please go through steps described in Chapter A.
D. Java is disabled in your browser
Even though you have installed the latest and the appropriate version of Java, your browser may still block it from working properly. If this is the case, please
In case of further troubles, please ask your system administrator for help.