WebPhone Setup Guide

This step-by-step guide will make sure you're ready to run WebPhone in this browser.

Step 1/2 - Verify Java Installation

Step 2/2 - Verify WebPhone Setup

  1. Click the button Verify Java to continue.
  2. A security prompt may appear. Allow the applet to run.
  3. It will check that you have the correct version of Java for your operating system.
Security prompts may appear. It is the applet asking to start. Allow the applet to start.
Java is taking too long to start. Troubleshooting information can be found at the bottom.
Java is installed on your computer and it's working properly
  1. Check that your speakers are plugged in and configured.
  2. Click the button Play to continue.

Congratulations

Your system is now properly configured to use WebPhone.

When launching the WebPhone, a security prompt can appear again. Remember to allow the WebPhone to start the same way as in this guide.
You can now close this window.

Trying to start Java

Java should start in a moment
Still waiting for Java to start

Trying to start Java

Still waiting for Java to start

Microphone not found

Microphone is disabled or missing. Read troubleshooting below

Applet failed to start

There are several possibilities of what happened:
  • Java is not installed on this computer
  • Java installation is broken or it is an old version
  • Not all warning and confirmation dialogs were confirmed

Applet failed to start

Applet failed to start. Possible solutions are listed at the bottom.

Testing applet was started successfully

The applet was started and now it's running

Java critical error #

Java failed to start. Possible solutions are listed below.

Test your headphones or speakers

The test applet will play a sound whenever you press PLAY.

Test your microphone

Speak into your microphone and see the blue bar.
Could you hear the sound?
Is the blue bar moving when you speak?
Troubleshooting
Restart your computer and try again.
Troubleshooting
Change your browser's security settings, or try again using a different browser.

Error report for your administrator:
Troubleshooting
If you still receive this error, ask your administrator for help with Java.

Error report for your administrator:
Troubleshooting
If the blue bar is not moving, check that your microphone is plugged in and enabled.
Connect microphone to your computer and enable it if needed.
Run this guide again.
Troubleshooting
If the blue bar is not moving, check that your microphone is plugged in and enabled.
Test again and if still not successful, ask your administrator for help with the microphone.
Troubleshooting
There can be confirmation window displayed on your screen still waiting to be confirmed.
It can be either a pop-up dialog or an information bar. Check also for minimized windows.
Confirm the dialog to proceed.
If you recently installed Java, you may need to restart your browser (close all browser windows and reopen) before verifying your Java installation.
Troubleshooting
If you can't hear the sound, check that your speakers are plugged in and configured
If you still can't hear the sound, ask your administrator for help with speakers and sound.