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Knowledgebase : Technical Help > IceWarp version 11 > Antivirus
 

These issues are mostly caused by a non-working INTERNET CONNECTION, PROXY SERVER or FIREWALL. You should check the following: 1) Isn't your license expired? Expired license disables the anti-virus updates. You can extend your antivirus license by ...
ANTIVIRUS UPDATES TROUBLESHOOTING WORKAROUND The most likely causes for this problem are: * CONTROL service is not running * a non-working internet connection * incorrect proxy settings * incorrect firewall settings You should check the follo...