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Knowledgebase : Technical Help > IceWarp version 11

NOTE:  following article is only for version prior 11.4.5, it is strongly recommended to trim utf8mb4 characters in db and convert back to utf8 prior upgrading to 11.4.5 and higher. Support for utf8mb4 will be fully implemented since version 12.0.1 (onl...
5XX ERRORS IN ICEWARP SMTP SMTP delivery errors can occur in SMTP session log. You can find them by checking the LOGS tab from the MAIN MENU > STATUS tab > LOGS. Make sure that you have your logs set up on debug or exteded logging, so all the informat...
Wen you will send attachment via Instant Messaging and an Error message will show up Please add to SOCKS service your server IP in administration console -> System / Services / General tab - SOCKS service "Properties..." On the second tab "SOCKS" spec...
For MySQL and MariaDB databases, it is recommended to use the InnoDB engine (or XtraDb for MariaDB). It is NOT recommended to use the MyISAM engine. INNODB: * ROW-LEVEL LOCKING. Having a more fine grained locking-mechanism gives you higher concurren...
To start IceWarp Administration Console on Linux GUI, simply install Wine. You can download installation package from this page: https://www.winehq.org/download/ [https://www.winehq.org/download/] Copy /opt/icewarp/install/remoteconfig.exe file from...
USING THE DATABASE MIGRATION TOOL To transfer data from your current database to a new database, you simply need to follow the steps below. MIGRATION TO NEW SQLITE DATABASE * Open up the Icewarp Console and go to SYSTEM TAB > TOOLS > DATABASE MIGR...
_OS: Windows; IceWarp Server Version: 11/10_ The UID error is an Outlook error. It happens when Outlook is trying to synchronize the e-mails. The UID is a value that the IMAP server and client agree upon that identifies a particular message. The messa...
OS: Windows ; IceWarp Server Version: 11 _BACKUP AND UNINSTALLATION_ First of all we need to decide what we want to backup. Go to the ADMIN CONSOLE > SYSTEM > TOOLS -> SYSTEM BACKUP. setup the options like in the screenshot below: Then backup the ...
SYMPTOMS: You have installed Windows 2003 SP2 32-bit version and during installation process of IceWarp server you'll get this error message: "The digital signature verification failed. Please make sure you have the complete executable." CAUSE: Inst...
_OS: Windows; IceWarp Server Version: 11/10_ PSI ACCOUNT SETUP: Download the PSI client from http://psi-im.org/download [http://psi-im.org/download] and install it To successfully setup an account in PSI, please ensure that the Icewarp CONTROL AND IN...
_OS: Windows/Linux; IceWarp Server Version: 11/10_ _SUMMARY_ This article explains what to do when you get the '451 4.3.5 Requested action aborted: local error processing' error message. _WORKAROUND_ This error occurs when Icewarp Email Server is tryi...
_OS: Windows/Linux; IceWarp Server Version: 11_ _SHORTCUTS IN WEBMAIL_ This article lists available shortcuts you can use in WebMail and when it's possible to use them. There are several short-cuts useable in WebMail but they have two restrictions: ...
OS: Windows; IceWarp Server Version: 11/10 _PASSWORD CHANGE USING THE TOOL COMMAND LINE_ If you have required the console to authenticate and have forgotten the password you will need to either add a new user or change the password of an existing user...
_OS: Windows; IceWarp Server Version: 11_ Services can be enabled or disabled by user, group,mailing list or even per domainusing the IceWarp Admin Console (GUI). However, it is sometimes easier to use the tool command line to fine tune or automatize ...
_OS: Windows/Linux; IceWarp Server Version: 11/10_ _DISPLAYING SHARED CALENDARS_ This procedure is used to display the Calendar of a user who Shared it with "EVERYONE", or if you removed a Shared Calendar by accident. To add a Shared Calendar to the ...
OS: Windows; IceWarp Server Version: 11/10 _CONFIGURING JAJC JABBER CLIENT_ Once you download the JAJC Jabber client [http://jajc.jrudevels.org/index.php?action=1], you'll need to configure your client to connect to your Icewarp Mail Server. Here's how:...
_OS: Windows/Linux; IceWarp Server Version: 11/10_ _CONFIGURING PIDGIN_ Once you download and install Pidgin [http://gaim.sourceforge.net/downloads.php], you'll need to configure your client to connect to your Icewarp Mail Server. Here's how: * Open...
_OS: Windows; IceWarp Server Version: 11/10_ _PROBLEM_ POP3/IMAP email clients reports problems downloading messages on Windows Vista. The mail client doesn't receive anything past the RETR command and the session times out after a while. _SOLUTION_...
_OS: Windows; IceWarp Server Version: 11/10_ _INTRODUCTION_ When attempting to update the software, it is common for people to encounter the following error: "Cannot copy Config.exe". This error indicates that the Icewarp Control Console is still runni...
_OS: Windows/Linux; IceWarp Server Version: 11/10_ _INTRODUCTION_ If you need to allow or restrict a service for any particular user or users, you can use the "Policies" tab. This tab lets you enable or disable selected services for the user. These set...
_OS: Windows; IceWarp Server Version: 11/10_ _ANTISPAM_ INTRODUCTION If you run into an issue where Quarantine reports are not being delivered, use the screenshots below to make sure you have the correct options enabled. SOLUTION * Make sure t...
OS: Windows/Linux; IceWarp Server Version: 11/10 _AUTO-RESPONDER_ Icewarp allows users to define their own auto-responder via the WebMail interface. However only simple and static text messages can be designed there. But you can use variables and com...
_OS: Windows; IceWarp Server Version: 11/10_ _SUMMARY_ From version 8.9, Icewarp uses strict UTF encoding. This article shows how to convert from old encoding to UTF. _WORKAROUND_ A script is provided with the Icewarp installation to convert the fol...
_OS: Windows/Linux; IceWarp Server Version: 11/10_ If you have problems with SMTP sessions staying open too long, hanging your server, then follow those instructions: Enable mail queue logging via command line Linux : SH TOOL.SH MODIFY SYSTEM C_SYSTEM...
OS: Windows; IceWarp Server Version: 11 INTRODUCTION There are two ways to export accounts from the IceWarp Mail Server. * You can export accounts and user-settings in an encoded form. * You can use a Tool command to select the data you want to...
OS: Windows; IceWarp Server Version: 11 INTRODUCTION If you are using Microsoft SQL Server, you will need to setup a ODBC DSN (Data Source Name) manually. It will store the information to connect to the database server. CREATING THE ODBC LINK On the...
_INTRODUCTION_ Icewarp Mail server issues all email message strings, such as errors, notifications, confirmations, etc. in English by default. You may wish to translate all these strings so that you can localize Icewarp Email Server for your community...
This filter is not recommended because most notification messages and some messages from mailing lists are sent with an empty Mail From. To reject such messages you have to create a CONTENT FILTER which will match these messages. Go to the _MAIL SERVI...
There are three colors and two letters which can be shown in ICONS in the SESSION HISTORY. S means the SERVER SESSION (Icewarp acts as receiver) C means the CLIENT SESSION (Icewarp acts as sender) YELLOW denotes an ACTIVE SESSION GREEN denotes a S...
First of all, before starting migration process it is needed to read the guide on our website (http://dl.icewarp.com/documentation/server/tools/IceWarp_Migrator_Guide.pdf [http://dl.icewarp.com/documentation/server/tools/IceWarp_Migrator_Guide.pdf]) by th...