Groupware - Error accessing Calendar in WebMail
Posted by - NA -, Last modified by Valentin   on 10 June 2014 10:51 AM

Groupware - Error accessing Calendar in WebMail

 

Introduction

This error is usually occurs for one of the following reasons:

  1. The GroupWare service is not running
  2. The port for the GroupWare service is not open
  3. The GroupWare service is not enabled for the account trying to log in
  4. The ODBC Connection for GroupWare is not set properly or the DB is not accessible
  5. The DSN (Data Source Name) for GroupWare wasn't installed properly

 

The following guidelines will help you diagnose the problem.

 

Solution 

1. The GroupWare service is not running

Go to System > Services > General tab in the IceWarp Administration Console and check if the GroupWare service is running.

Groupware Services

If the GroupWare service is stopped then press the "Start" button to start it

 


 

2. The port for the GroupWare service is not open on your Firewall/Router

You can check the port that the GroupWare service is running on in System > Services > General tab, select the GroupWare service and click the Properties button.

GroupWare Propr

Verify that this port is open on your Firewall and/or Router.

 


 

3. GroupWare service is not enabled for appropriate account

Go to the Domains & Accounts > Management > your domain > user > Policies tab

Groupware Policies

 

Check that GroupWare access is enabled for this account.

 


 

4. The ODBC Connection for GroupWare is not set properly or the DB is not accessible

Go to GroupWare > General > General taband click the DB Settings button. The default connection is set to the calendar\groupware.db DSN, which is pointed to the groupware.db file in the IceWarp\Calendar folder.

GroupWare General

 

Click the Test Connection button to see if everything is ok. A successful test will display:

 

GroupWare Test Connection DB

If the test is unsuccessful please continue to the next section

 


 

5. The DSN (Data Source Name) for GroupWare was not installed properly

This was probably caused at the time of installation by IceWarp not having full access rights to the DSN.

It is recommended that you re-install IceWarp to ensure that full rights are granted to the DSN IceWarp will use. 

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