Locked Out Of Admin Console Due To Bad Login
Posted by on 01 August 2012 03:18 PM
If you have required the console to authenticate and have forgotten the password, you will need to either add a new user or change the password of an existing user. This can be done using the tool.exe program.

You will need to open a command prompt in windows. This can be done by going to [Start], [Run], and then typing CMD in the open field. Once the DOS window loads please go to to the [Program files], [Icewarp] directory. You should not see this in the DOS window, C:\Program Files\Icewarp, if not then you are not in the right directory.

If this is what you see then type in [Tool] on the command line. This should then populate options to use the tool.exe with. From here you can add a user or change the password for an existing user among other things. You can look over these variables and switches to build the command for what ever it is you are trying to do. In your case you want to change a users properties so the command would be as follows.

tool modify account user@domain.com u_password password

This will change the users password you specify. The command below will make the user and an administrator if he is not already.

tool modify account user@domain.com u_admin 1

Please change your password and you should be able to access the console once again.

To create a new user please use the command below, this will create a new administrator account that you could login with.

tool create account user@domain.com u_admin 1 u_password password