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<title><![CDATA[IceWarp Support]]></title>
<link><![CDATA[http://esupport.icewarp.com/]]></link>
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<generator><![CDATA[Kayako Fusion v4.30.745]]></generator>
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<title><![CDATA[Kaspersky: Messages Stop Being Processed By SMTP]]></title>
<link><![CDATA[http://esupport.icewarp.com/index.php?/Knowledgebase/Article/View/418]]></link>
<guid><![CDATA[d1f255a373a3cef72e03aa9d980c7eca]]></guid>
<pubDate><![CDATA[Mon, 13 May 2013 09:35:01 -0400]]></pubDate>
<dc:creator />
<description><![CDATA[We have discovered that Kaspersky&nbsp;changed the antivirus&nbsp;engine and does not respect the old engine when pushing new updates to&nbsp;IceWarp Server.
This may lead to conflicts between the&nbsp;update data and the old engine which can cause&nbsp;t...]]></description>
<content:encoded><![CDATA[<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">We have discovered that<strong> Kaspersky</strong><span class="Apple">&nbsp;</span>changed the antivirus&nbsp;engine and does not respect the old engine when pushing new updates to<span class="Apple">&nbsp;</span><strong>IceWarp Server</strong>.</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">This may lead to conflicts between the&nbsp;update data and the old engine which can cause<span class="Apple">&nbsp;the&nbsp;</span><strong>SMTP</strong><span class="Apple">&nbsp;</span>module to stop processing messages.</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">This problem may affect<span class="Apple">&nbsp;</span><strong>IceWarp Server for Windows 10.3.x</strong><span class="Apple">&nbsp;</span>and older (there are separate patches for different verions bellow). Version<span class="Apple">&nbsp;</span><strong>10.4.0</strong><span class="Apple">&nbsp;</span>and higher do not have this problem.</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">This problem affects all versions of<span class="Apple">&nbsp;</span><strong>IceWarp Server for Linux</strong>.</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">&nbsp;</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;"><strong>Workaround</strong></p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">1. Download the new antivirus engine from the link below.</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">2. Stop<span class="Apple">&nbsp;the&nbsp;</span><strong>SMTP</strong><span class="Apple">&nbsp;</span>module</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">3. Delete the&nbsp;<strong>Kaspersky</strong>&nbsp;folder in the&nbsp;<strong>IceWarp Server</strong> install folder and replace it with this new one.</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">4. Start the&nbsp;<strong>SMTP</strong> module.</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">5. Go to<em><span class="Apple">&nbsp;the&nbsp;</span>IceWarp Administration console - Antivirus - General</em><span class="Apple">&nbsp;</span>and click update now.</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">Once the new update is applied your system will function normally again. &nbsp;We apologize for any inconvenience this might have caused you.</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">&nbsp;</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;"><span style="font-size: medium;"><strong>Windows</strong></span></p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;"><strong>10.0.8</strong><br /><a href="http://www.icewarp.com/download/patches/kaspersky/kaspersky_10.0.8.ZIP" target="_blank">http://www.icewarp.com/download/patches/kaspersky/kaspersky_10.0.8.ZIP</a><br /><br /><br /><strong>10.1.1-10.2.2</strong><br /><a href="http://www.icewarp.com/download/patches/kaspersky/kaspersky_10.1.1_10.2.2.ZIP" target="_blank">http://www.icewarp.com/download/patches/kaspersky/kaspersky_10.1.1_10.2.2.ZIP</a><br /><br /><br /><strong>10.3.0</strong><br /><a href="http://www.icewarp.com/download/patches/kaspersky/kaspersky_10.3.0.ZIP" target="_blank">http://www.icewarp.com/download/patches/kaspersky/kaspersky_10.3.0.ZIP</a><br /><br /><br /><strong>10.3.1-10.3.2</strong><br /><a href="http://www.icewarp.com/download/patches/kaspersky/kaspersky_10.3.1_10.3.2.ZIP" target="_blank">http://www.icewarp.com/download/patches/kaspersky/kaspersky_10.3.1_10.3.2.ZIP</a><br /><br /><br /><strong>10.3.3-10.3.5</strong><br /><a href="http://www.icewarp.com/download/patches/kaspersky/kaspersky_10.3.3_10.3.5.ZIP" target="_blank">http://www.icewarp.com/download/patches/kaspersky/kaspersky_10.3.3_10.3.5.ZIP</a></p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">&nbsp;</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;"><span style="font-size: medium;"><strong>Linux (all distributions)</strong></span></p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;"><strong>10.0.8-10.4.5</strong></p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;"><a style="white-space: normal; text-transform: none; word-spacing: 0px; font: 13px 'Lucida Console', 'Courier New', Courier, monospace; letter-spacing: normal; text-indent: 0px;" href="http://www.icewarp.com/download/patches/kaspersky/kaspersky.tar.gz" target="_blank">http://www.icewarp.com/download/patches/kaspersky/kaspersky.tar.gz</a></p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;"><strong>NOTE:</strong>&nbsp;If <strong>IceWarp Server</strong> for <strong>Linux</strong> is not installed in default folder&nbsp;<em>/opt/icewarp/&nbsp;</em>it is also necessary to change all six paths specified in file kavehost.xml to valid ones.<em>&nbsp;</em></p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">&nbsp;</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">&nbsp;</p>
<p style="white-space: normal; text-transform: none; word-spacing: 0px; color: #333333; font: 14px Verdana, Arial, Helvetica, sans-serif; letter-spacing: normal; text-indent: 0px;">&nbsp;</p>]]></content:encoded>
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<title><![CDATA[The setup hangs on Directory Cache populating]]></title>
<link><![CDATA[http://esupport.icewarp.com/index.php?/Knowledgebase/Article/View/411]]></link>
<guid><![CDATA[17d63b1625c816c22647a73e1482372b]]></guid>
<pubDate><![CDATA[Wed, 27 Mar 2013 10:47:05 -0400]]></pubDate>
<dc:creator />
<description><![CDATA[Please follow this workaround in the case if the installation process hangs on creation of&nbsp;Directory Cache&nbsp;database. Unfortunately, there is a conception problem with upgrades from older versions, because of changes in&nbsp;db.dll.Directory Cach...]]></description>
<content:encoded><![CDATA[<p>Please follow this workaround in the case if the installation process hangs on creation of&nbsp;<strong>Directory Cache</strong>&nbsp;database. Unfortunately, there is a conception problem with upgrades from older versions, because of changes in&nbsp;<strong>db.dll</strong>.<strong>Directory Cache</strong>&nbsp;is populated before the installation starts therefore it uses the old&nbsp;<strong>db.dll</strong>&nbsp;instead of the new one.</p>
<p><img title="setup" src="http://server.icewarp.com/webdav/ticket/eJwVyz0OgCAMQOHT0E0tpYQydOUeikiIPzF6,0Rc3vAlr6oTkoAkFt0Km6Z2lBeyJnh0IMuBxXlPUBSaMoUlxB7MPLVzrgXRGkLTd0NxvK8Ku8Zfi4jnD3PJF,M_/image001%20%281%29.png" alt="setup" width="500" height="357" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>Workaround:<br />1. obtain new&nbsp;<strong>db.dll</strong>&nbsp;from the installer - links are bellow. If you are going to upgrade your server to&nbsp;<strong>32-bit IceWarp Server&nbsp;10.4.5</strong>&nbsp;download&nbsp;<strong>db.dll-icewarp10.4.5-32bit.zip</strong>, if to&nbsp;<strong>IceWarp Server 64-bit</strong>&nbsp;download&nbsp;<strong>db.dll-icewarp10.4.5-64bit.</strong><br />2.stop all services<br />3. backup&nbsp;<strong>db.dll</strong>, replace it with the new one<br />4. start the installer, let the&nbsp;<strong>Directory Cache</strong>&nbsp;population start<br />5. do not wait for the population to be finished<br />6. restore the original <strong>db.dll</strong> (only the installer is going to use the new dll)<br />7. start all services.</p>
<p><span>Optionally, you can skip steps 2 and 7 (because dll can be renamed even if it is used)</span></p>]]></content:encoded>
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<title><![CDATA[Upgrading to 64-bit IceWarp Messaging Server]]></title>
<link><![CDATA[http://esupport.icewarp.com/index.php?/Knowledgebase/Article/View/409]]></link>
<guid><![CDATA[a96b65a721e561e1e3de768ac819ffbb]]></guid>
<pubDate><![CDATA[Tue, 05 Mar 2013 04:24:20 -0500]]></pubDate>
<dc:creator />
<description><![CDATA[General Requirements
Make sure that all web server extensions are set to FastCGI in IceWarp Administration Console - Web - Default - Scripting.
&nbsp;
Upgrading MSSQL Setup
1. It is necesary to configure both instances of Microsoft Data Access (64-bit and...]]></description>
<content:encoded><![CDATA[<p><strong>General Requirements</strong></p>
<p>Make sure that all web server extensions are set to <strong>FastCGI</strong> in <strong>IceWarp Administration Console - Web - Default - Scripting</strong>.</p>
<p>&nbsp;</p>
<p><strong>Upgrading MSSQL Setup</strong></p>
<p>1. It is necesary to configure both instances of <strong>Microsoft Data Access</strong> (64-bit and 32-bit odbcad32.exe) with the same <strong>System DSN</strong>.</p>
<p>2. Navigate to <em>Windows/SysWOW64</em> run <em>odbcad32.exe</em> and check your current <strong>System DSN</strong> settings.</p>
<p>3. Navigate to <em>Windows/System32 </em>run <em>odbcad32.exe</em> and set up&nbsp;<strong>exactly the same System DSN</strong>&nbsp;as the one above.</p>
<p>4. Run the upgrade process to <strong>64-bit IceWarp Messaging Server</strong>.</p>
<p>5.&nbsp;Use <strong>IceWarp Administrator Console</strong> to test connection to all the databases (<strong>Accounts</strong>, <strong>Groupware</strong>, <strong>Antispam</strong>).</p>
<p>6. Log into <strong>WebClient</strong> to see if everything works correctly. Check <em>Contacts</em> (<strong>Groupware</strong>) and <em>Blacklist &amp; Whitelist</em> (<strong>Antispam</strong>) functionality.</p>
<p>&nbsp;</p>
<p><strong>Upgrading MySQL Setup</strong></p>
<p>1. Copy 64-bit<em> libmysql.dll</em> to <em>Windows</em> folder. Link to the 64-bit <em>libmysql.dll</em> (<strong>MySQL 5.5</strong>) is bellow.</p>
<p>2. Make sure there <strong>IS NOT </strong>32-bit <em>libmysql</em> in <em>Windows/System32</em>.</p>
<p>3. Make sure there <strong>IS&nbsp;</strong>32-bit <em>libmysql.dll</em> in <em>Windows/SysWOW64</em>.&nbsp;Link to the 32-bit&nbsp;<em>libmysql.dll</em>&nbsp;(<strong>MySQL 5.5</strong>) is bellow.</p>
<p>4. Run the upgrade process to <strong>64-bit IceWarp Messaging Server</strong>.&nbsp;</p>
<p>5. Use <strong>IceWarp Administrator Console</strong> to test connection to all the databases (Accounts, Groupware, Antispam).</p>
<p>6. If you use <strong>MySQL</strong> also for <strong>WebClient</strong> cache and you are not able to log into <strong>IceWarp WebClient</strong> copy the 32-bit <em>libmysql.dll</em> also to folder <em>IceWarp/PHP</em>.</p>
<p>&nbsp;</p>
<p><strong>NOTE</strong>: If you experience some problems with <strong>LDAP</strong> module, please follow this thread:</p>
<p>http://forum.icewarp.com/forum/showthread.php?1834-10.4.5-x64-issues&amp;p=5356#post5356</p>]]></content:encoded>
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<title><![CDATA[Vulnerabilities in IceWarp Server 10.4.5]]></title>
<link><![CDATA[http://esupport.icewarp.com/index.php?/Knowledgebase/Article/View/433]]></link>
<guid><![CDATA[019d385eb67632a7e958e23f24bd07d7]]></guid>
<pubDate><![CDATA[Tue, 11 Jun 2013 12:06:26 -0400]]></pubDate>
<dc:creator />
<description><![CDATA[We have been recently reported about vulnerabilities in IceWarp Server 10.4.5. There have been 2 types of potential issues:

1. the more problematic one (but quite difficult to misuse) in html/rpc scripts - potential attacker may get content of a file on ...]]></description>
<content:encoded><![CDATA[<pre class="obj_chat_body"><span style="font-family: arial, helvetica, sans-serif;">We have been recently reported about vulnerabilities in <strong>IceWarp Server 10.4.5</strong>. There have been 2 types of potential issues:

1. the more problematic one (but quite difficult to misuse) in html/rpc scripts - potential attacker may get content of a file on a server providing that he would know path to that file. 

2. cross-site scripting (XSS) in <strong>WebClient Tablet</strong> interface + in public calendar (<em>html/webmail/calendar</em>) - this one has smaller impact as potential attacker would have to send malformatted URL pointing to webmail that would execute some javascript code only if user opens that URL.
</span><br /></pre>
<pre class="obj_chat_body"><span style="font-family: arial, helvetica, sans-serif;"><strong>Workaround</strong></span></pre>
<pre class="obj_chat_body"><span style="font-family: arial, helvetica, sans-serif;">Customers who already run </span><strong style="font-family: arial, helvetica, sans-serif;">IceWarp Server 10.4.5</strong><span style="font-family: arial, helvetica, sans-serif;"> may simply extract following patch over the [icewarp]/html folder to replace problematic scripts: </span><a style="font-family: arial, helvetica, sans-serif;" href="http://www.icewarp.com/download/patches/10.4.5/html.zip" target="_blank">http://www.icewarp.com/download/patches/10.4.5/html.zip</a></pre>
<pre class="obj_chat_body"><span style="font-family: arial, helvetica, sans-serif;">Customers on older versions are strictly recommended to upgrade to <strong>IceWarp Server 10.4.5-1</strong> - the installers at <a href="http://www.icewarp.com/downloads/" target="_blank">http://www.icewarp.com/downloads/</a> have already been repacked with the patched scripts.</span></pre>]]></content:encoded>
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